Request for Confidentiality

You can request the personal information contained in our utility records not be released to unauthorized persons. Texas law requires government operated utilities give their customers the option of making their address, telephone number, and social security number confidential. There is a $5 processing fee for this service.

Please note, however, we must continue to provide this information to:

  • An official or employee of the state or a political subdivision of the state, or the federal government acting in an official capacity
  • An employee of a utility acting in connection with the employee’s duties
  • A consumer-reporting agency
  • A contractor or sub-contractor approved by and providing services to the utility or the state, a political subdivision of the state, the federal government or an agency of the state or federal government
  • A person for whom the customer has contractually waived confidentiality for personal information
  • Another entity that provides water, wastewater, sewer, gas, garbage, electricity, or drainage services for compensation

To request confidentiality, complete the Confidentiality Request Form and return it to the following address:

City of Portland
Utility Billing Department
1900 Billy G. Webb Drive
Portland, Texas 78374